Cascade Liquid FAQ's


Why did Cascade take phosphate out of the formula?

Cascade products complied with all local, state, and federal regulations that required the removal of phosphate from all automatic dishwashing detergents by July 1, 2010.

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What did phosphates do?

Phosphates helped with dishwashing performance by facilitating food removal, removing the calcium that binds these types of foods together, and aided in grease removal. They also helped control water hardness and bound/suspended soils within the wash water so they did not redistribute onto plates.

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Can I still use my old Cascade product?

Because phosphate laws vary by state, please contact your state environmental agency for information on what to do with any phosphate-containing Cascade product you may have. (A list of agency contact info is available at

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What temperature should my water be?

You can wash your dishes in hot or cold water, as our products are formulated to perform in any water temperature. Try helping to save energy by washing in cold water. You’ll find you get a great clean, with less energy used. If you prefer to hand wash using hot water, Dawn® Hand Renewal with Olay® Beauty.  See more energy-saving tips.

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What should I do if I have hard water?

All of our dish products are designed to work effectively in all kinds of water hardness. Our dishwasher pacs, like Cascade Complete Pacs, are formulated with water softeners to help fight hard water deposits on your dishes—and as always—are the perfect dose.  

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Is there a correct way to load the dishwasher?

When you’re loading your dishwasher, it helps to put dishes in the best position for cleaning. Load all dirty dishes so they’re separated and facing the center, and always put plastic items on the top rack of the dishwasher.

Cascade ActionPacs™are formulated to clean even the fullest dishwasher, so go ahead and load it up!

You can begin by placing large platters, cookie sheets, baking dishes, and pans around the perimeter of the bottom drawer. Next, add your plates. Stagger large dinner plates and smaller salad plates to give each dish more exposure. Set large and medium-size bowls in the remaining space in a slanted or completely downward position for optimal cleaning. Place dirty silverware in the cutlery container.

To organize the top drawer, line downward-facing glasses and mugs along the outer edges.  Add bowls and extra-small saucers to the center section, placing each on a slant to create extra space. As a rule, the bottom drawer of your dishwasher is exposed to more heat than the top, so place plastic items on the higher drawer to avoid melting and warping.

Gently nest stemware along the left-hand side—many dishwashers feature a protective holder for these items. Be sure to check the height of your stemware before closing the drawer to avoid broken glass! In the small pockets of space between your top drawer dishes, lay long, slender items like tongs and spatulas.

Last, make sure no items are blocking the sprayer arms, which can prevent water from reaching all of your dishes.

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Do I have to use a dish detergent, or can I use other types of soap in my dishwasher?

You should not substitute or add any other cleaning products or hand dishwashing liquid for automatic detergent. All other types of detergents or soaps produce too many suds for the water action to clean your dishes. Too many suds may also cause a dishwasher to overflow, which can be damaging to the dishwasher and the surface around it.

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Are there items I should not place in my dishwasher?

Yes. A good rule of thumb is to leave out wood, iron, china, crystal, silver, and aluminum. Dawn® Pure Essentials is a great choice for those items that should be hand washed, as these items can be permanently discolored or damaged in the dishwasher. Follow the manufacturer’s recommendation on what is dishwasher safe.

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How do I ensure my dishes dry properly in the dishwasher?

Use a rinse aid since it’s designed to ensure dishes dry properly in your dishwasher. Cascade Rinse Aid™ is specifically formulated to give you outstanding spot and film protection along with amazing shine. Our rinse aid helps to rinse away food particles and residues that can cause spots on dishes.

Load the dishwasher so that all items are properly tilted for good drainage. Avoid nesting of dishes and silverware by staggering shapes and sizes and placing utensil handles both upward and down. If available, use the "heat dry" option.

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How do dishwashers work?

Dishwashers clean your dishes by spraying them with hot water and dish detergent through several cycles, followed by drying. The hot water comes from spray arms or towers. Although they may differ in size, shape, and placement, they all work similarly to spread the soap, remove soil and food messes, and then rinse your dishes clean. A hot dry cycle heats your dishes so they dry more quickly and with less water spotting.

Get tips for maintaining your dishwasher.

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What is P&G doing for the environment?

Learn how P&G is Future Friendly.

Our long-term corporate vision is to achieve 100% renewable or recycled material in our products and packaging, zero waste going to landfills, and conservation of resources in designing our products. To help realize this vision, we are developing products that rinse faster, clean better in cold water to save energy, and use less packaging through more product concentration. For our packaging, we are investing in improving our recycling rates to help reduce waste.

Procter & Gamble has always been concerned about protecting and caring for the environment. As a company, it strives to meet the most stringent quality standards and regulations though production processes that do not pollute the environment. For more information, learn how P&G is Future Friendly.

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Why do I have un-dissolved detergent in the dispenser?

Un-dissolved detergent can be caused by using slow dissolving detergents in too cool or short of a wash. Cascade Complete Pacs are designed to dissolve quickly right from the start of a wash cycle. Un-dissolved detergent can also be caused if the water spray is not effectively flushing the dispenser or detergent is being blocked from opening fully due to inappropriate loading.

• You can prevent un-dissolved detergent by checking the spray arm to ensure it rotates freely and is not prevented from rotating freely during the wash due to inappropriate loading.
• Check holes on the arm are not blocked.
• Ensure nothing blocks the dispenser during the wash.
• Perform a second wash with no items in the dishwasher and no detergent to remove any un-dissolved detergent.

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