Why am I having trouble seeing all the pages?
Does it matter if I leave and come back to the site later?
What do I do about "page not found or page cannot be displayed" error messages?
I received an "internal server error" message. Did you receive my information?
Why did I get an invalid information form when I tried to fill out a form?
Why did nothing happen when I clicked on a link?
Why am I getting an invalid ZIP code error?
Why am I getting an error message when I enter my birth date?
Why am I
having trouble seeing all the pages?
This site is best viewed with following software:
• System Requirements:
Microsoft Windows PC with IE 6 or greater or Firefox 1 or greater.
• Cookies: Enable cookies in
your browser. Refer to your browser Help, usually located in the main
navigation of your browser, for how to enable
cookies.
• JavaScript: Enable
JavaScript in your browser. Refer to your browser help pages or
documentation for directions.
• Flash Player: Get the latest
version of Macromedia Flash to view all the pages. Please go to
the Adobe Flash Player Download
Center to download the Flash player
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Does it matter
if I leave and come back to the site later?
Yes, once you start an action on the site,
such as filling out a form, you must finish within 30 minutes or you
may receive an error.
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What do I do
about "page not found or page cannot be displayed" error messages?
Click your browsers "Back"
button and try again. If you're still having problems, please contact support. While reporting a problem,
please be sure to include the following information:
• Name and version of the
browser.
• What time did you visit the
website when you had the problem.
• Describe what action were
you trying to take on the website and what error did you get.
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I received an
"internal server error" message. Did you receive my information?
Click your browser's back button and try
again. If you still get errors, try again at a later time or please contact support. While reporting a problem,
please be sure to include the following information:
• Name and version of the
browser.
• What time did you visit the
website when you had the problem.
• Describe what action were
you trying to take on the website and what error did you get.
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Why did I get
an invalid information form when I tried to fill out a form?
Make sure you entered your information
correctly and read the rules to make sure that you're eligible.
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Why did
nothing happen when I clicked on a link?
Make sure you meet our system requirements and test your Internet
connection to make sure you get to other pages. If you're still having
trouble, please contact support.
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Why am I
getting an invalid ZIP code error?
Make sure the ZIP code you entered does to
contain any letters or characters or any extra spaces. Check that you
have you meet the geography requirements listed in the rules. These
state that you must be a resident of the 50 US States or Washington,
D.C. to play the game.
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Why am I
getting an error message when I enter my birth date?
Check the rules to be sure that you meet
the age requirements. User must be at least 18 years old to register.
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